To further enhance the administrative construction efficiency, an Administrative Self-service Station was established on the Campus Service Hub, providing transcript printing for students, employment certificate printing for faculty and staff. Before this station being established, we could only go to the main campus to issue the certificates. The station also provides the service of delivering Financial reservation and reimbursement form, which can only be submitted on work days before.
Address: First floor of the Student Center
Service hours: 8:00-17:30 on weekdays, 8:30-17:00 on weekends
Service telephone: 87572114
I. The available items and introduction of the graduate self-service all-in-one machine
Items available:
1. Studying certificate
2.Transcript in Chiness3.Transcript in English
4. Academic certificate
5. Graduation certificate
6. Certificate of scholarships and honorary titles
7. Dissertation defense certificate
8. Studying income certificate
Introduction:
● Users can print the required certificates on the "self-service all-in-one machine" by the campus card or the user name and password of the full-time graduate information system (graduates can print the required certification materials by the user name and password)
● Studying certificate and Studying income certificate are not available for the graduates
II. The available items and introduction of the comprehensive self-service all-in-one machine
1. Income certificate *for bank loans
2. Income Certificate *for going abroad for private purpose
3. Income Certificate *for children/spouse/parents abroad
4. Employment certificate in Chinese
5. On-campus students performance at Zhejiang University
Introduction:
● The certificate for bank loans: the applicant can log in directly with faculty or staff number and password for self-service printing
● Other services should be applied online on “ZJU services” website first, and a pick-up code will be sent after the application is approved.
“ZJU services” website: http://xwfw.zju.edu.cn
Income Certificate: Z1899
Employment Certificate : Z1902
On-campus students performance at Zhejiang University : Z1606
III. Self-service bill delivery machine
● Financial reservation and reimbursement form and related materials
● Steps: Bag - Click delivery - Scan code - Delivery - Done
The establishment of the Administrative Self-service Station is not only a kind of demand-driven practice, but also a volunteer service of the Office of General Administration.
Introduction of Administrative Service Hall of Zhejiang University
As the first one-stop service platform for teachers and students in universities in China, the Administrative Service Hall of Zhejiang University was officially opened on February 27, 2013 (hereinafter referred to as the "Office Hall"). At present, there are 16 university departments and units, 3 social service units with 31 service windows, which can handle 286 service items. The Office Hall is committed to providing more convenient, efficient and standardized services for teachers, students and alumni, constantly sorting out the service list, optimizing the working process, promoting the reform of " running once at most " and " looking for one person at most ", and building a 1+N self-service system with Zijingang Campus as the main body and covering multiple campuses. After years of efforts, the Office Hall has become an important window for the university to serve teachers and students, an important platform for the university to promote the reform of "running once at most" and "looking for one person at most", and a display platform for the university's party building demonstration. It has been awarded the national "Youth Civilization" and the national "Women's Civilization Post".
(Part of the images are from the “ZJU services” website)
Photography: CHEN Yinuo
Article: YE Zhiguo
Editor in charge: LI Yinan
Translation: SUN Rongjia